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Privacy Policy

 

1. Introduction

Alico Healthcare (“Alico,” “we,” “us,” or “our”) is committed to protecting the privacy and security of all Protected Health Information (PHI) we collect, use, and disclose in the course of providing healthcare business process outsourcing (BPO) services to our healthcare provider clients. This Privacy Policy describes how we handle PHI received from or on behalf of our clients, in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable state and federal laws.  

2. Information We Collect

We may collect PHI from our clients, including but not limited to:

  • Patient demographics (name, address, date of birth, social security number)
  • Insurance information
  • Medical history and diagnoses
  • Treatment information
  • Billing and payment information

3. How We Use and Disclose PHI

We use and disclose PHI only as permitted or required by law, including:

  • To provide services to our clients: We use PHI to perform billing, coding, claims processing, and other administrative services on behalf of our clients.
  • For treatment purposes: We may disclose PHI to healthcare providers for the purpose of providing treatment to patients.
  • For payment purposes: We may disclose PHI to insurance companies and other payers for the purpose of obtaining reimbursement for healthcare services.
  • For healthcare operations: We may use and disclose PHI for our own healthcare operations, such as quality assessment and improvement activities.  
  • As required by law: We may disclose PHI when required to do so by law, such as in response to a court order or subpoena.
  • With patient authorization: We may disclose PHI to third parties with the patient’s written authorization.

4. Security of PHI

We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI. These safeguards include:  

  • Access controls: We restrict access to PHI to authorized personnel only.
  • Encryption: We use encryption to protect PHI in transit and at rest.
  • Physical security: We maintain secure facilities to protect PHI from unauthorized access.
  • Employee training: We provide regular training to our employees on HIPAA privacy and security requirements.

5. Patient Rights

Patients have the following rights with respect to their PHI:

  • Right to access: Patients have the right to request access to their PHI.
  • Right to request amendment: Patients have the right to request that we amend their PHI if it is inaccurate or incomplete.
  • Right to an accounting of disclosures: Patients have the right to request an accounting of disclosures of their PHI.
  • Right to request restrictions: Patients have the right to request restrictions on the use and disclosure of their PHI.
  • Right to receive confidential communications: Patients have the right to request that we communicate with them about their PHI in a confidential manner.  

6. Complaints

Patients may file a complaint with us or with the Secretary of the Department of Health and Human Services if they believe their privacy rights have been violated.

7. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:  

Privacy Office
Alico Healthcare, LLC.
265 Franklin St, Suite 1702
Boston, MA 02110

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