Alico Healthcare is sharing TriZetto Provider Solutions’ published incident information and support resources for Massachusetts residents and healthcare providers.
What happened
TriZetto Provider Solutions (TPS) reports unauthorized access to eligibility-verification records beginning in November 2024, discovered on October 2, 2025. Information involved varies by person and may include personal identifiers, insurance details, and health information.
Official incident support
Contact Kroll’s dedicated incident line at 844-572-2725. The published hours are 8:00 a.m.–5:30 p.m. Central Time, excluding major U.S. holidays.
The notice lists August 9, 2026 as the monitoring enrollment deadline. That date has passed; ask Kroll about current assistance and enrollment options.
Read the full TPS notice and support information →
Massachusetts resources
The Massachusetts Attorney General’s Consumer Hotline is 617-727-8400. State resources explain reporting identity theft and requesting a credit freeze.
For healthcare providers
Review your TPS notification and contact your existing TPS representative for organization-specific questions. The official notice provides further incident details.
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