Clarity on how we operate

Traditional vendors throw massive, often offshore, headcount at broken processes, charging you for sheer task volume while root-cause issues go ignored. Alico operates a “human-in-the-loop” model. We deploy secure automation to handle routine routing and status checks, which frees our specialized RCM experts to focus entirely on resolving complex exceptions, fighting clinical denials, and fixing upstream workflows so errors don’t repeat.

While we have the capability to run end-to-end revenue cycle operations, we frequently deploy as a specialized extension of your current team. We step in to absorb complex, high-friction queues—such as aged clinical denials, underpayment variance, or massive authorization backlogs—allowing your internal staff to focus their bandwidth on patient-facing activities and day-to-day operations.

Enterprise-grade security is foundational to our operating model. We enforce strict, least-privilege access and role-based controls. Operating within Microsoft Azure-backed environments, our workflows adhere strictly to the HIPAA Security Rule. All document handling and automated actions are highly traceable to support complete audit readiness.

Because we serve varied operational environments—from community health centers to multi-specialty hospital groups—we do not use a rigid, one-size-fits-all pricing model. We typically structure agreements as either a contingency fee (a percentage of net collections) or a structured resource model, depending on whether you need targeted denial recovery or full-scale execution. We align our pricing directly with your financial outcomes.

We launch through a structured 90-day stabilization plan. During the initial phase, we confirm baseline KPIs, establish secure system access, and map existing payer exception volumes. Once live, we execute against targeted worklists with strict escalation paths and provide you with weekly scorecard reporting so you see progress immediately.